▲ BACK TO TOP

We Make What You Can't Find!

Delivery

Delivery Guides & Terms

Delivery

Here at Australian Custom Designed Timber we do our own deliveries and we never use a third party. This is to ensure your builds arrive in the same condition as it leaves our factory.

From time to time we will expect the customer to provide additional help during delivery, which also helps reduce their delivery costs.

From Pt Lincoln to metro Adelaide to Mt Gambier (and everywhere in between) we will deliver and freight costs can vary from $30 to $110.

As all deliveries are completed by Australian Custom Designed Timber that gives you, the customer, the advantage to arrange a day and time for delivery that suits you. We can arrange delivery 7 days, between 7AM and 7PM.

As a guide: Generally, the customer lets us know when they are free (For example 2PM Tuesday) and we will be there between 2PM & 3PM. This way you can get on with your day and not take a day off work waiting for your delivery.

There is no difference in delivery cost no matter which day or time you choose.

Australian Custom Designed Timber understands that we all have commitments and this being the final stage of your order we want this to be a pleasant experience.

Important: All goods must be signed for before the goods can be released for both pick-ups (collection) and deliveries.

Australian Custom Designed Timber does not deliver outside of South Australia.

 

Installation

Please kindly note: All deliveries are done by Australian Custom Designed Timber and items are delivered to residential or business addresses in South Australia only.

Installation of table legs & unit legs are included on delivery.

Other items may not be installed by Australian Custom Designed Timber. Best to contact us first.

Apartments, hotels and etc.

Austrlaian Custom Designed Timber does not deliver to apartment, condominium, multi-levelled homes, mezzanines and/or split-levels (above or below ground level).

If the order needs to be delivered to an apartment, condominium, multi-levelled homes, mezzanines and/or split-levels (above or below ground level) and/or has no lift access, it is the customer's responsibility to arrange lifting facilities to be able to reach the required floor/level.

In most situations if you speak to us prior to delivery we can assist, but in some situations it is up to the customer to get the required help to lift & get the item(s) to where they need to go. (Refer our terms & conditions)

Questions?

If you have any questions regarding the cost of delivery or for an estimate delivery time please contact us to discuss and we will do our best to answer your questions.