Frequently Asked Questions (FAQ)

Q. Where did the chairs /stools come from in your photos and can we buy them?

A. We do not know where the chairs came from. The chairs and stools shown in our photos on this website have been purchased by our customers separately. And we do not make chairs or stools.

Q. Do you make extendable / extension tables?

A. No, sorry we do not make extendable or extension tables.

Q. Do you have other stains or colour timbers?

We work with the natural colours of the Wormy Chestnut, Messmate, Tasmanian Oak, Victorian Ash, Blackbutt and Blackwood timbers.

Please kindly note that we do not stain natural timbers and we do not colour-match our custom-made items to existing furniture.

Q. Do you have a showroom?

A. We do not have a showroom as we are a small operation. We make items to order and all our items are made in-house at our factory in Lonsdale, South Australia

Q. Where are you located?

A. Lonsdale, South Australia.
Our address is Unit 8 / 65 O'Sullivan Beach Road, Lonsdale, South Australia, 5160.

Q. Can I come to factory to discuss what I am wanting to have made?

A. Yes, absolutely! We'd love to meet you and discuss with you your custom build so we can get a better understanding of what you need. But as we also do local deliveries, it’s best to arrange a time and confirm the date and time by email to ensure we can clear the time for you.

Q. Does the price vary between each timber?

A. Yes they do. Please email us the sizes and the timber for your build for a more accurate quote. Thanks!

Q. Does your products come with warranty?

A. Yes all come with the Australian standard 12 month structural warranty on manufacturing.

Please read our product care instructions and warranty on our website.

Q. Do you only make rustic designs?

A. NO. We can offer both rustic, reclaimed, new AND modern (laminated) design options. It's best to contact us.

Q. If I have my own bar fridge, can that be installed in one of your bars or do I have to buy your fridges?

A. Yes, you can supply your own bar fridge and we will be happy to create the design around it.

Q. How long does it take to manufacture a timber product (General)?

A. Unfortunately we can’t give a standard answer as all production times can vary depending on the project you want built plus the current projects that we have on at the same time. Best thing to do is to ask and we can give you a rough turnaround guide.

Q. How long does it take to make a table?

A. For a table, our turnround time can be 4-6 weeks. Please keep in mind that all production times can vary depending on the project you want built plus the current projects that we have on at the same time. Best thing to do is to ask and we can give you a rough turnaround guide.

Q. Do you use timber from pallets to make your products?

A. NO, due to the unknown past use of most pallets (usually found on the side of the road) which may have been treated using chemicals or acids and even poisons, it would be illegal and extremely dangerous for us to irresponsibly use pallet timbers to build household products. If you are wanting a product made from pallet materials we would only obtain them from reputable businesses that meet our highest standards and would be fully compliant with the health and safety regulations in Australia. We are fully transparent with where these pallet timbers were bought from and what they were used for. This would ensure your family and friends will never be exposed to unknown and dangerous poisons.

Q. Can I supply my own timber.

A. Yes if you have a supply of timber that you would like your timber creations to be made out of, we are happy to discuss what we can do. But please keep in mind that not all supplied timbers may be usable based on how the timbers have been stored (i.e., if they have been left out in the weather, un-strapped and have moved or twisted) and we do not work with veneer or veneered boards. We are here not just to sell our timber products, we are here to make what you want at the best price. (Note: Before rushing out and buying timber, speak to us first as we obtain our timber from wholesalers at a very competitive price and to ensure the highest quality timbers.)

Q. What are your payment terms?

A. All custom designed products require a 50% deposit before production commences and the balance paid once completed. No item leaves the factory until all invoices are paid in full.

Q. Do you offer trade enquiries?

A. YES we welcome any businesses interested in stocking our products. Just speak to one of our staff to discuss or drop us email to discuss your thoughts and offers.

Q. How do I pay? What payment methods do you offer?

A. Direct debit (Electronic Funds Transfer online), Visa cards, Mastercards, Cash and Lay-by (Please read the full terms and conditions HERE). Please kindly note that we DO NOT accept Amex cards, American Express cards or any other cards. All transactions are made in Australia and are recorded in Australian Dollars.

Can I come to your factory outside trading hours?

A. YES. Let us know at least 24 hours in advance and we will be happy to meet you when it suits you.

Q. I have an area at home I am wanting a bar built-in, do you come out to provide quotes?

A. Yes we can, generally only within the Adelaide metro but country or interstate will incur a travelling fee, but we more than happy to ensure we both have a clear understanding of you project.

Q. Why aren't there many images on your site?

A. One word. “Privacy”. We make many different personalised products and some of our valued customers don’t want to be used to promote products and some don’t want family or friends to know where they got their custom designed timber products made. We would never exploit our customers as we value our relationship with them which has always generated quality referrals. We find that building trust is something our customer embrace. (Besides, we would prefer 100 fantastic referrals than spend a thousand dollars on advertising to obtain one sale).