Returns Policy

Any claims for damaged or missing goods must be made immediately within 24 hours. Email all claims to info@acdtimber.com.au. All other claims must be forwarded within 7 days of receiving goods. No goods will be accepted for return after 30 days. All deliveries must be checked upon delivery and all deliveries must be signed for as confirmation and proof of delivery.

When signing for confirmation of delivery you have agreed that all goods have been checked and you approve of the contents upon arrival as the customer.

For goods incorrectly ordered, a restocking fee may be applied to any goods approved for return credit. Restocking fees apply for an item returned in non-original condition. Cost of restocking an item returned in non-original packaging are 20%. Cost may vary depending on the particular state of the item and accessories which will be assessed upon arrival. Please be aware that shipping an item in other than original packaging may not guarantee safe delivery and is solely the customer’s responsibility.

All goods must be returned in full in order for any refunds or credits (partial or full) to be actioned.

There will be no returns accepted or refunds on custom orders unless there is structural damage upon delivery, please provide photographic evidence to be assessed. You must contact us first to let us know why you want to return your product, and we will see if a swift resolution can be made before it has to be returned.

There will be no returns accepted or refunds on items with minor scuffs or cosmetic faults due to negligence and/or misuse.

Australian Custom Designed Timber works under the Australian Fair Trading Act LINK HERE.

For more information, please email info@acdtimber.com.au or call 08 8185 7067.