Returns Policy

Read our Return Policy prior to you placing an order with Australian Custom Designed Timber, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

Any claims for damaged or missing goods must be made immediately within 24 hours. Email all claims to info@acdtimber.com.au. All other claims must be forwarded within 7 days of receiving goods. All deliveries must be checked upon delivery and all deliveries must be signed for as confirmation and proof of delivery.

Customers are advised to check all goods before signing for the confirmation of delivery as it is proof that all goods have been checked and that you approve of the contents upon arrival.

If you are unhappy with your table or any other products that you have purchased you must first contact us to let us know why you wish to return the product(s), and we will ensure that an appropriate and professional solution will be found before it has to be returned.

No refunds will be given if you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.

You must contact us first to let us know why you want to return your product and please provide photographic evidence to be assessed, and we will see if a swift resolution can be made before it has to be returned. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

If any goods cannot be easily returned to us, such as the their size of the goods, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which may vary depending on the magnitude of the repair required.

All goods must be returned within a reasonable time or collected by the manufacturer (where applicable) for any refunds (partial or full) are to be actioned. Refunds (partial or full) will be processed after receiving/collecting and assessing the goods.

The state of the returned item(s) and accessories will be assessed upon arrival, or in the case of collection, all goods must be inspected before collection. Please be aware that shipping an item in other than original packaging may not guarantee safe delivery and is solely the customer’s responsibility.

There will be no returns accepted on items with minor scuffs or cosmetic faults due to negligence and/or misuse. Australian Custom Designed Timber is not responsible and cannot be held liable for losses caused by something completely independent of the manufacturer, after the goods left our control.

Please return the item(s) within 30 working days at your expense. That means that in order for you to receive a full refund of the purchase price, excluding delivery cost, you must pay for the return shipment.

That means that in order for you to receive a full refund of the purchase price, excluding delivery cost, you must pay for the return shipment.

A significant reason as to why you wish to return the product(s) must be provided and with valid proof. This may include a default in the product that is entirely not any fault of yours. Australian Custom Designed Timber will not accept any returns or give refunds if the items are fit for their intemded purposes or if you simply change your mind about the type of product(s) or design(s) that you have purchased.

Australian Custom Designed Timber works under the Australian Fair Trading Act LINK HERE and works to comply with the Australian Consumer Law at all times.

If you have any questions, please email info@acdtimber.com.au or call 08 8185 7067.