Warranty

Thank you for purchasing an Australian Custom Designed Timber product.

All products come with a 12 month manufacturing structural warranty from the original date of purchase; excluding wear & tear and minor cosmetic damages.

Accidental damage, normal wear and tear and transport damage are not covered by the warranty. Australian Custom Designed Timber reserves the right to inspect the purchased goods or reference to photographic evidence of the claimed fault before approval of application of the Warranty. If a warranty claim is required, please call us immediately (08 8185 7067) to ensure your concerns and problems are resolved. We are here to make sure you are happy with your order. If you have purchased one of our products from a third party or a retailer, please contact the retailer from which you purchased your timber product. If the claim is agreed to be valid, a suitable service arrangement to either repair or replace the affected product will be put into action to rectify the problem. Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fault to be of acceptable quality and the failure does not amount to a major failure.

During this time Australian Custom Designed Timber will, at their discretions, repair or replace any product which exhibits a defect that is considered to be covered by the warranty. Costs associated with any such warranty claim will be borne by Australian Custom Designed Timber.

After 12 months (1 year) from the original date of purchase, Australian Custom Designed Timber will repair any product that exhibits a fault by all costs associated with the repair, including the cost of the repair itself and return postage for the repair, will be the responsibility of the customer.

This warranty applied to the original purchaser only and cannot be transferred with ownership of goods.

Please kindly note that wood or timber is a natural product and as such displays natural variations in grain, colour and structure, which reflects the varied life-cycle of each individual tree. Various natural conditions create prominent and unique characteristics such as dark sap lines and grain whorls (or knots) but these characteristics are not faults in the products, they are signs of character in the timber and are sole proofs that your custom piece is unique.

Your furniture is crafted using carefully selected materials and modern factory equipment. It has been designed and manufactured with everyday usage in mind but does require some care in both usage and maintenance.

It is important to remember that matching exact colours to existing furniture not created by Australian Custom Designed Timber may not be possible.

Damage caused by failure to follow the care and maintenance instructions and guidelines provided to the customer will not be covered by the Warranty. Australian Custom Designed Timber will not be responsible for any misuse or lack of maintenance done by the customer to any products that are purchased.

There will be no returns accepted or refunds on items with damages to the products due to negligence and/or misuse.

If you are unhappy with your table or any other products that you have purchased, please return the item(s) within 30 working days at your expense. That means that in order for you to receive a full refund of the purchase price, excluding delivery cost, you must pay for the return shipment.

A significant reason as to why you wish to return the product(s) must be provided and with valid proof. This may include a default in the product that is entirely not any fault of yours. Australian Custom Designed Timber will not accept any returns or give refunds if you simply change your mind about the type of product(s) or design(s) that you have purchased.

You must first contact us to let us know why you wish to return the product(s), and we will ensure that an appropriate and professional solution will be found before it has to be returned.

Australian Custom Designed Timber works under the Australian Fair Trading Act. For more information on the Australian Fair Trading Act, please visit the Fair Trading webpage HERE.

For more information or further enquiries, please don’t hesitate to contact us.